What Is A Switchboard Receptionist?

How does a switchboard receptionist work?

Dial the extension of the person to whom you are transferring the call, then press “Transfer” again.

Press the “Release” button to transfer the call, or just hang up the phone.

Start a conference call by answering an incoming call or dialing a number.

Press the “Conference” button, then wait for a dial tone..

What are the duties and responsibilities of a switchboard operator?

Switchboard operators answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line. Switchboard operators perform various clerical tasks, such as filing, copying, and receiving incoming packages from the post office or private services.

What is a switchboard used for?

A telephone switchboard is a system used to connect different parts of a telephone system, to establish a call. Today’s switchboards more commonly operate using a set of automated algorithms that connect and direct call traffic without the assistance of a human operator.

How do you answer a switchboard call?

The Best Way To Answer A PhoneAnswer before the third ring. You don’t want to leave callers waiting.Wait until you have the phone next to your face to start talking. … Introduce the business and yourself when you pick up the phone. … Be appropriately formal. … If the call isn’t for you, transfer it to the right person. … Smile when you speak.

What does main switchboard mean?

Main switchboard is a switchboard directly supplied by the main source of electrical power and intended to distribute electrical energy to the unit’s services.

What are the responsibilities of an operator?

Production Operator Duties and ResponsibilitiesOversee Machinery. From calibrating equipment to monitoring gauges, production operators attend to machines so they operate correctly and produce the desired results. … Inspect Finished Products. … Understand Deadlines. … Report to Leaders. … Maintain a Safe Environment. … Train.

What makes a good receptionist?

As you can see, a receptionist isn’t just about being a good note-taker and having good communication skills. They must also have certain characteristics such as being open-minded, friendly and sociable, careful and diligent, empathetic and patient, and always be in control of their emotions and actions.

How a receptionist should answer the phone?

How to answer calls as a receptionist.Be on time. What happens if the receptionist isn’t there? … Put your best face forward. In other words, smile when you answer the phone! … Be polite. Have a standard greeting and use it each time you pick up the phone. … Stay organized. … Listen carefully. … Communicate effectively. … Verify. … Ask the caller’s permission.More items…•

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

What is the main switchboard?

Main switchboard – assembled unit of electrotechnical components. It is used for receiving, measuring and distribution of electrical energy and protects the network from overload, short-circuit and current leak. … Main switchboard usually consists of several cabinets mounted on the floor.

When was the last switchboard used?

5 October 1960One of the last manual switchboards in the UK—and the last to run in London—was at Enfield, north London. It switched to automatic connection at 13.30 on Wednesday 5 October 1960. The telephone exchange at Enfield, north London—One day it was a busy switchboard, operated round the clock by dozens of women.

What are the duties of a telephone operator?

TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:Answers incoming calls.Directs call to guest rooms, staff, or departments through the switchboard or PBX system.Places outgoing calls.Receives guest messages and deliver the same to the guest.Logs all wake-up call requests and performs wake-up call services.More items…

What are the qualities of a good telephone operator?

KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES: Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls; good knowledge of organization and functions of the jurisdiction to which assigned; working knowledge of office terminology, procedures and equipment …

What skills should a receptionist have?

Here are examples of the soft and hard skills receptionists typically have:Written and verbal communication skills.Customer service.Multitasking and prioritizing.Dependability.Familiarity with Microsoft Office.Problem-solving.Ability to work under pressure.Attention to detail.More items…

How do you introduce yourself on the phone?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

What are the main duties of a receptionist?

Receptionist Job Responsibilities:Serves visitors by greeting, welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunications system.Informs visitors by answering or referring inquiries.More items…

How many calls should a receptionist handle?

Well, a single agent can handle 30 to 50 calls in an eight-hour shift depending on the demand. The nature of inbound calls is to handle/receive numerous calls done by agents. The inbound call center agent aims to solve all customer queries and positively turn the prospect into business loyal customers.

What are the qualities of a good receptionist?

As you make your hiring criteria more specific, be sure you include the following six traits as you look to fill the job of a receptionist:Effective communication. … Professionalism. … Interpersonal aplomb. … Multitasking capabilities. … Organizational abilities. … Technical prowess.